Frequently asked questions

USING THE APP & TROUBLESHOOTING

I’d like to use My Moontime for fertility. How accurate is the ovulation tracking?


My Moontime app utilizes formulas based off user data. We do not recommend using My Moontime for contraception or conception. There are so many different factors the affect fertility and pregnancy and we are not a medical device.




Can I go back to a past date to add a journal entry?


Yes, at the top of the ‘Daily View’ page you’ll see arrows that point left and right. Scroll left to find a previous date and journal away! Alternatively, you can go to ‘Monthly View,’ select the day, and click Daily Detail to open your Journal.




The app does not seem to be working. What can I do?


Oh no! To help diagnose the problem and find the solution, please let us know every detail possible so we can determine how best to fix this. My Moontime 3.0 has been tested rigorously on multiple platforms and it passed all tests – but things do come up and with the help of people like you we are able to fix them quickly. Please let us know what phone you have, what model it is, what software platform you’re running. And what exactly is happing in My Moontime app that’s creating a bug. You can email info@mymoontime.com to reach out to us for a quick response.




Where do I put my period data?


Go to the “Monthly Calendar” and input your menstrual data here in order to get the most accurate forecasts. Tracking your period in the journal will not produce any data.





SUBSCRIPTION & DATA

How do I cancel my subscription?


Only google or apple, and yourself, have access to your account to do this. You must do this yourself. Just like canceling an online HBO or Hulu subscription.

Directions for Google: Uninstalling the app will not cancel your subscription.

  1. On your Android phone or tablet, open the Google Play Store .
  2. Check if you’re signed in to the correct Google Account.
  3. Tap Menu Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.

If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en-GB

For Apple: How to change or cancel subscriptions on your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap your name, then tap Subscriptions.*
  3. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
  4. Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.

*If you don't see "Subscriptions" in the Settings app, tap "iTunes & App Store" instead. Tap your Apple ID (which is usually your email address), then tap View Apple ID. Sign in, scroll down to Subscriptions, then tap Subscriptions. https://support.apple.com/en-us/HT202039




How does the free trial work?


All Google and Apple free trials work the same way. Sign up for the app, choosing the subscription you prefer, and then your free trial will begin. You will not be charged until the free trial ends. A secure form of payment is required to access the free trial, which will be charged once the trial ends unless you opt out. If you would like to cancel your subscription before the free trial ends and avoid getting charged, please follow the steps under “How do I cancel my subscription?” below.




How can I get a refund?


The Apple and Google app store platforms manage and control all user subscriptions and payments. My Moontime cannot issue refunds nor do we have access to managing your account funds. Check with the app store you use to see what their policies are.




Do you have a free version?


My Moontime is built and created by a small team of real women. We are not a big data technology company, like most other period trackers. We don’t sell your data and we strive to honor your privacy. In order to honor your journey on this app and to continue to improve on our unique content, we charge a very small subscription to support this dream project. If you support women-owned businesses and value your privacy, we hope you’ll agree it’s worth it!




Where is my old data?


If you have been using My Moontime 2.0 and updated to the new platform without writing down or taking screen shots of your cycle info you wanted to keep – unfortunately it’s gone. We have been posting about saving your data for a few months now. It’s also listed on the app store directions.

We switched over to a new platform that can now save your data, as well as print out (in the next build) and email a loved one (in the next build). But this new platform will not transfer over from other platforms.





GENERAL

Does My Moontime offer all the basic period tracking features?


Yes! You can still track your own fertility and period days with this app. You’ll have a daily view to chart your mood and physical symptoms and make other notes, and a monthly view to see your hormonal phases, ovulation window, period days, and more.




Should I be menstruating with the full moon?


While your cycle and how you feel from day to day is influenced by the moon’s phases, it does not mean your period is supposed to be in sync with the moon. My Moontime connects you to the moon’s archetypes and phases so you can experience the influences and insights and so we can help you prepare for the different phases and how they impact your own hormonal cycle. Having your period at any phase of the moon is equally enchanting.




What is a moon “archetype”?


As the moon in the sky circles through its monthly journey, we experience different phases of the moon. And these phases have distinct effects as well. There are four distinct phases of the moon, as well as the same four distinct phases of the female menstruation cycle. They are: Sage, Maiden, Mother, and Enchantress. This four part pattern can be seen in other forms as well in nature - like the four seasons.




Do you have a free version?


My Moontime is built and created by a small team of real women. We are not a big data technology company, like most other period trackers. We don’t sell your data and we strive to honor your privacy. In order to honor your journey on this app and to continue to improve on our unique content, we charge a very small subscription to support this dream project. If you support women-owned businesses and value your privacy, we hope you’ll agree it’s worth it!